The status of the request is clear
Work with request statuses and request types instead of separate tables.
To the dispatcher and the person responsible for the works
Tracking requests and work orders for field technicians
Each request has an assignee, a deadline and a history — from request to closing.
SOLUTION SUMMARYFor telecom contractors
IS PORTAL tracks connection and service requests from creation to final status. A work order links the task, assignee, materials used and work result.
PRACTICAL TASKS
One work order connects tasks, materials, and results
Work history
Review changes to understand the workflow and each participant’s responsibilities.
Deadline control
Use timers and track overdue request closures.
IS PORTAL INTERFACE
Materials and tasks in daily work
Open the image,
to see the details.
FROM PLAN TO EXECUTION
What the workflow looks like
01
Register a request.
02
Determine the type of work and the assignee.
03
Record the result and materials.
04
Close the request after checking.
Requests and work orders
Important to know
before the start
01What path does a request take in IS PORTAL?
The request is created, receives the type of work, the responsible person and the time of execution. After field visit, the employee records the result and materials, and the request moves to the final status according to the agreed process.
02Can consumables be linked to a work order?
Yes. Used inventory is written off against the work order. Material kits and write-off limits can be configured for job types.
03How to restore the request execution history?
View the change history of a specific request. Check out the demo to see what changes, dates, and member details are available for your process.