Requests on the map
Consider the proximity of facilities when planning the sequence of field visits.
For field-service dispatchers
Planning and dispatching field work
Schedule field visits based on request locations and technicians' available time.
SOLUTION SUMMARYFor telecom contractors
IS PORTAL helps dispatchers plan work visually on the map, see available slots and reassign technicians as routes change.
PRACTICAL TASKS
Plan field visits taking into account the geography of the work
Work reassignment
Change the assignee when crew workloads change.
Multiple cities
Run a centralized dispatch desk across multiple territories.
IS PORTAL INTERFACE
Requests and the assignee's route on one map
Open the image,
to see the details.
FROM PLAN TO EXECUTION
What the workflow looks like
01
Select the territory and open requests.
02
View the location of the objects.
03
Correlate field visits with available slots.
04
Update the assignment as needed.
Planning and dispatching
Important to know
before the start
01How to take into account the location of requests during planning?
Select an area, review sites on the map and match them with technicians' free slots. The dispatcher can change assignments with the sequence of field visits in mind.
02Does IS PORTAL optimize routes automatically?
IS PORTAL gives the dispatcher visual planning on the map and the ability to change assignees.
03Is there GPS tracking of field technicians?
Tell us what movements need to be controlled and with what accuracy. At the demonstration, we will agree on the geodata source, the tracking scenario, and the terms of use.