Free slots
Consider the field technicians' available time when assigning new jobs.
For dispatchers and installation managers
Dispatching of requests and field technicians
Connection, service visits and emergency requests — on one work screen of the dispatcher.
SOLUTION SUMMARYFor telecom contractors
Dispatching in IS PORTAL covers request creation and tracking, technician assignment, map-based planning and status monitoring. Filters organize work by city, sector, type and work-order status.
PRACTICAL TASKS
Plan workloads. Identify changes in time.
Planning on the map
Review request locations and reassign technicians with the route in mind.
Transparent changes
View request history and timers to understand its current status.
IS PORTAL INTERFACE
Schedule and field visits in the working interface
Open the image,
to see the details.
FROM PLAN TO EXECUTION
What the workflow looks like
01
Filter requests by area and type.
02
Review technicians' available time.
03
Assign or change the field technician.
04
Monitor status and due date.
Dispatching
Important to know
before the start
01How to distribute new requests among field technicians?
Filter requests by territory and job type, review technicians' available time and assign a technician. IS PORTAL provides free slots and visual planning on the map.
02How can one dispatch desk cover several cities?
IS PORTAL combines the dispatching of different areas in one workspace. Use common status and assignment rules, territorial filters, and appropriate access rights.
03What to do if the assignee or field visit time has changed?
The dispatcher can change the assignment based on workload and route. Use the demo to check how the change appears in the mobile interface and which notifications your team needs.