Work control
Control of sales agents, sales and call center.
For the head of a contracting company
Field crew performance analytics
Evaluate completed work, crew results and acceptance-certificate payments using system data.
SOLUTION SUMMARYFor telecom contractors
IS PORTAL provides control of sales agents, sales and call center, KPI calculation and reporting on connections and payments. Analysis of IP addresses allows analysis and control of personnel.
PRACTICAL TASKS
Monitor operations, sales and financial results
KPIs and reporting
KPI calculation and reporting on connections and payments.
Financial analytics
Analyze payments and penalties, and track technician and branch payments.
CRITERIA FOR YOUR REPORTS
Identify the metric and data source
These criteria will help to agree on the required reports and formulas at the demonstration.
| What to measure | Source data | What to define |
|---|---|---|
| Work completed | Closed work orders, work types and assignees | Period, dimensions and calculation rules |
| Deadline compliance | Planned deadlines, statuses and closing times | Overdue criteria and exceptions |
| Resource use | Material issues and write-offs to work orders | Standards and variance checks |
| Payment for completed work | Estimates, acceptance certificates and payments | Payment source and required integrations |
FROM PLAN TO EXECUTION
What the workflow looks like
01
Agree on the list of required indicators.
02
Ensure uniform accounting rules.
03
View results for the period.
04
Identify the processes that need to be changed.
Analytics
Important to know
before the start
01What areas of work can be controlled?
IS PORTAL provides control of sales agents, sales and call center.
02What reporting is provided in the system?
The system provides KPI calculation and reporting on connections, completed work and payments. Track equipment from the warehouse to the crew and customer site, and control stock balances and material write-offs for specific jobs. Analyze crew performance, deadline compliance and resource use across projects and customers. Anti-fraud controls help detect repeated write-offs and suspicious inventory transactions, review their history and reduce the risk of loss and abuse.
03How to evaluate the financial result of works?
Financial analytics covers payments and penalties, as well as technician and branch payments.